Frequently Asked Questions

Choose a subject from the list below to view the most frequently asked questions. If your question is not covered or you need more help, please contact us.

Website & Online Booking

Registration & My Europcar

Learn more about Europcar ID members registration and the "My Europcar" section

Online Booking Service

Find answers to common questions about using europcar.com to make reserve a rental car

Insurance & Optional Protections

Everything you need to know about mandatory and optional insurnace cover

Vehicles Information

Learn more about selecting your rental car and our vehicle choice around the world

Privacy & Security

Your privacy and security on europcar.com is very important to us

Rental Process Information

Collecting the vehicle

Learn more about the process at pick-up time

During the rental

Get useful information for your rental

Returning the vehicle

Learn more about the process at return time

After Rental

We care about your rental experience

Loyalty Programmes & Services

Europcar Loyalty Cards & Services

Learn more about our loyalty cards and services

Frequent Flyers Programmes

Get useful information about our miles accrual / miles redemption policies with our Frequent Travelers Partners.