Question 1

Delivery & Collection Availability:

Accepted Answer

Available at all UK Europcar branches excluding all airports, Bolton, Leeds City, London Woodford Green, London Enfield, London Croydon and Manchester Trafford Park. Reading, Preston & Sheffield stations are unable to deliver to hotel or business addresses.
Deliver and Collect is only available Monday to Friday from 9 am to 6 pm and Saturday from 9 am to 1 pm. It is not available on Sundays.
Delivery and collection must be booked at the time of reservation.
Delivery will be made within a 1-hour time frame agreed at the time of booking. Collection will be within a 2-hour time frame based on your selected time.

Question 2

Delivery & Collection Charges:

Accepted Answer

Deliver and Collect is a paid service available for cars, vans, and selection cars. Details of charges can be found in the Tariff Guide attached to the T&Cs.
Fixed fee: £25.00 per delivery and collection
Mileage fee: £2.00 per mile travelled from/to the closest Europcar Station
If you are not available to take delivery or hand back the vehicle at your home or work address in the UK, an Aborted Deliver and Collect charge will apply:
If we have come out to you: £45.00
If it has been aborted without us coming out to you: £31.00

Question 3

Delivery & Collection Booking Notice Periods:

Accepted Answer

Any delivery or collection required within 48 hours of booking will be subject to a £5 additional charge.
Minimum booking notice for car delivery: 2 working hours
Minimum booking notice for van delivery: 4 working hours
Minimum booking notice for selection vehicle delivery: 48 working hours
All bookings will be confirmed by the Europcar Branch, so please provide an accurate contact number. This includes confirmation of the delivery and collection times.
We will deliver the vehicle within 1 hour of the agreed time.
We will collect the vehicle within a 2-hour time frame based on the time you selected during booking.

Question 4

Delivery & Collection Addresses:

Accepted Answer

Deliver and Collect is available from a home, work or hotel address. If we deliver to:

Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
Your business address or an hotel (not available for Selection vehicles): then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.
If the vehicle is collected from a different address to the delivery address, a one-way charge may be incurred and price will be dependent on distance from the original hire location.
This charge will be indicated during the booking process.

Question 5

Delivery & Collection Fuel:

Accepted Answer

The vehicle will leave the local Europcar Station with a full tank of fuel. You are responsible for the fuel used during delivery. Unless you have opted for the Full Tank Option, you must ensure the vehicle has a full tank of fuel upon collection.
Collection within 5 miles of the local Europcar Station: No charge for fuel used.
Collection beyond 5 miles: You will be charged for all fuel used for the collection of the vehicle according to our refuelling policy.

Delivery & Collection

1- How to book