Specific Terms and Conditions Europcar Qatar

Insurance: Full Comprehensive insurance is provided as per Qatar Law. The Hirer is liable for Insurance deductible based on the vehicle category (Ranging from Qar.500 to 2000) against claims resulting from each accident including unknown damage that reports as the hirer at fault (as evidenced by a Police report). This can be reduced / waived by buying the super collision damage waiver (SCDW) for a reduced deductible amount and Full protection insurance package for Zero deductible. Kilometers Driven: Unlimited mileage

Maintenance: It includes routine servicing as per the service kilometer mentioned on the next service sticker placed on the windscreen.

Replacement Vehicle/s: In the event of routine service and maintenance, a replacement vehicle similar to or nearest in size to the hired one, will be provided at no extra cost.

Accidents: In the event of any damage or accident to the car, police (999) must be called before the vehicle is moved and a police report must be obtained for insurance claims. Should these documents fail to be obtained, then the Hirer is responsible for all damages incurred. “The obtaining of these documents will be the responsibility of the Hirer”. A replacement vehicle will be provided upon obtaining the police report for any accident or damage.

Traffic Violations & Fines: All costs incurred because of fines or other Penalties (imposed by traffic police or any other legal authorities) applicable during the rental will be client’s responsibility and would be recovered accordingly. There will be QAR 20/- additional service charge for each fine that will be levied if Europcar settles the fines. Vehicle Impoundment- if the vehicle is impounded by the traffic authority due to traffic offences of the Hirer, rental fees for the impounding period will be charged.

Vehicle Off-hire or Check-In Policy: The Hirer must keep the hired vehicle in a clean, safe, and sound condition. Otherwise, charges may be applied. Hirer must inform Europcar of his intention to return the vehicle at another Location. In case the vehicle is returned to another Location, one way fee is applicable. At the time of vehicle’s off-hire, the cost of any un-reported damage/s as well as damages with no police report/s would be fully charged to hirer account.

Fuel, Water, Oil & Tire Pressure 1. Fuel, Water, Oil & Tire Pressure 25% service charge is added to the fuel cost if Europcar does the re-fueling. * It is the responsibility of the hirer to check water and oil levels as well as tires pressure. Any damage caused due to neglecting of the same is not covered and the due cost is payable by the hirer. 25% service charge is added to the fuel cost if Europcar does the re-fueling It is the responsibility of the hirer to check water and oil levels as well as tires pressure. Any damage caused due to neglecting of the same is not covered and the due cost is payable by the hirer.

Driving License & Driver’s Age: Any driver, of age above 21 years, holding an accepted and valid driving license of at least 1 year, is entitled to drive our vehicle/s under full insurance coverage. The maximum accepted age for a driver is 65 years. Qatar Driving license is mandatory for Qatar residents. If the customer is having tourist/Business visa, own country driving license is valid for 14 days from the date of arrival in Qatar. A valid international license can be used for the full validity of the Tourist / Business Visa. GCC Residents can drive with their GCC Driving License for a period of 3 months while on Business / Tourist Visa.

Payment & Deposit: Credit Cards are mandatory. Rental charges & deposit will be blocked through pre-authorization at the time of vehicle’s check-out. Settlement of charges can be done using debit cards, cash etc. Deposit amount of estimated rental charge plus QAR 1000/- will be blocked on client’s credit card to cover possible traffic fines; the same will be automatically released in 3-4 weeks’ time as long as no traffic Fine/s gets recorded on client’s rental. Europcar is not responsible for any difference between the amount blocked & the amount released resulting from the fluctuation of foreign exchange rates and other possible banking charges.

Delivery / Collection of vehicle: Delivery / Collection of vehicles during office hours (8 AM – 6 PM) and within Doha City will have a charge of QAR.50/-. Outside Doha City during office hours or out of hour charges within the city will be levied at a minimum charge of QAR 75/-. Outside Doha City after office hours delivery / collection will be charged QAR.100/-.

Airport Surcharge: Airport Surcharge of QAR 40/- per rental will be applicable to all Rentals from Hamad Int’l Airport, Doha, Qatar.

Breakdown Assistance: We offer 24-hour breakdown assistance. Clients must contact our 24/7 support center +974 40108888/ +974 55849587 to receive assistance.

Additional Charges: Additional charges are applicable for Navigation/GPS system, child/baby/toddler seats, or any other additional requirements.

Additional Charges: Additional driver can only be accepted following submission of his/her relevant driving licenses and passport copies, and subject to Europcar rules of “qualified driver” in accordance with Qatar traffic law. The same will incur extra cost of QAR.25/day/driver with a maximum amount of QAR.100/driver/ Rental Contract (daily, weekly, monthly), with a maximum number of 3 additional drivers.

Value Added Tax (VAT): Not Applicable in Qatar

Driving Outside Qatar & Off-Road Driving Our vehicles are not permitted to be driven Off-Road and outside the State of Qatar. Our vehicles are not permitted to be used for Safari/Fun-drive; client will be held liable to pay all damages, necessary repairs & towing charges if he/she failed to adhere with the same. Non-Smoking Policy Smoking is prohibited inside Europcar vehicles and offenders are responsible to pay a penalty charge of QAR 200/- to Europcar against violating the same.

Usage of Vehicle/s: Hirer commits that he will not allow anybody to drive the rented vehicle unless been authorized By Europcar. Hirer undertakes that neither he nor any of the listed additional drivers will use the vehicle for, Pushing, Pulling or Towing objects, Races & Fun Drive, desert Safaris & to Teach Driving and rent the vehicle without Europcar permission. Hirers that fail to adhere with same will be held responsible & liable for all charges resulting from damages, penalties, fines & other dues. Hirer commits that he/she or any additional driver will not drive the vehicle outside the state of Qatar.

Vehicle Check-out & Check-in: Europcar will conduct a vehicle check -out & check–in at the time of handing over or receiving the vehicle to ensure the conditions and status of the rented vehicles.

Confirmed Reservation Policy: Europcar rental location (check out location) is required to provide, within a given period, the requested vehicle category as confirmed at time of booking and subject to the renter meeting rental requirements. A confirmed reservation is guaranteed for one of the following periods at the rental location on the given date: For one (1) hour after the due check out time for the standard level of service, For two (2) hours for the Ready service at a Ready rental location, For three (3) hours for First cardholders at any rental location, There is no limit of hours for any prepaid booking.

Vehicle Returns: a- Early Returns: (i) If you return the Vehicle before the date and time stated on the Rental Agreement then the Hire Period will end at the same time. If you have prepaid at the booking stage, any unused days will not be refunded. If, at the booking stage, you opted to pay-on-arrival and you return the Vehicle early then, the agreement will be closed at that time and Europcar Qatar Standard tariff will be applicable.

Late Return: We allow you a grace period of 120 minutes after the expiry of date & time in the Hire Period shown on the Rental Agreement as due to return the Vehicle to us. An additional day charge is applicable for returns beyond 120 minutes. Not able to Return on Due date: - Information related to the extension of rental is the responsibility of the hirer. If you have not informed extension of the Hire Period and we do not hear from you for a period of 24 hours, Europcar standard Tariff will be applied for the additional period.

Absconding: The hirer should provide the correct contact details. If there is no response to our calls or messages within 24 hours, it will be considered as absconding of the hirer and Europcar reserves the right to take necessary actions. 24/7 Contact Details HAMAD INTERNATIONAL AIRPORT DOHT01 – Hamad Intl. Airport – 24 hours – 7 days a week Contact No. +974 4010 8888/ +974 5584 9587 Email: Airport@europcar.com.qa (Opposite of Arrival Terminal, Parking Building, Car Hire Counter # 01) Main Office Contact Details DOHA DOWNTOWN DOHC01 – Doha Downtown, 08:00 to 22:00 - Sunday through Thursday, 09:00 to 22:00 – Saturday Friday - Non-working day Contact No. +974 4456 1555 / Email: Sales@europcar.com.qa (Building # 129, Zone # 45, Street # 250, D-Ring Road, Doha – Qatar)